Questions, answered.
Signal Fire is a German telecom equipment manufacturer that builds NE4-capable fusion splicers for fiber optic technicians. Every device is developed, tested, and serviced in-house.
Our operations and warehouse are located in Germany. Orders are shipped from our German facility with full DHL tracking.
Write to info@signalfire-germany.de or use the contact form on the About Us page. The average initial response time is under 4 business hours.
Yes – we conduct on-site demos for installation teams of 3 technicians or more in the DACH region. Please submit inquiries via support.
Signal Fire AI-9 Fiber Optic Fusion Splicer – Touchscreen Version.
The fusion splicer, the German crimp splice protection press system, a complete starter kit, the transport and storage case (with integrated stool function), battery and charger, and a complete set of fiber optic tools and accessories.
Yes. The AI-9 is specifically optimized for German NE4 (Network Level 4) fiber optic installations and comes with the German crimp splice protection pressing system, which replaces the standard heat shrink tubing method.
Yes. The transport and storage case has an integrated stool function (Portable Stool Function) – a practical feature for technicians working in confined or uncomfortable NE4 environments.
Yes. Firmware updates are provided via Bluetooth through the free Signalfire2 app (iOS and Android). Updates are free for life.
6-motor precision core alignment – ensures accurate, consistent results across all supported fiber types.
Splice loss ≤ 0.02 dB – professional telecom quality for German NE4 fiber optic installations.
Splice time 4 seconds, heat time 15 seconds.
Singlemode (SM), Multimode (MM), AUTO, G654E, BIF, 80 µm, NZ and DS.
Up to 3,500 splice logs on the device. Logs can be exported to cloud storage via the Signalfire2 App.
Electrodes are rated for 4,000 splices, with warnings at 3,500 and 3,800. Replacement is performed with QR code verification via the Signalfire2 app.
Yes. The integrated OPM supports 10 wavelengths (850, 980, 1270, 1300, 1310, 1490, 1550, 1577, 1625, 1650 nm). The VFL has 15 mW with continuous light and a 2 Hz blink mode.
11 languages, including German, English, French, Spanish, Italian, Polish, Russian, Portuguese, Ukrainian, Arabic, and Thai.
UKCA, CE, FCC, ISO 9001 and RoHS.
The first production batch will be shipped starting August 2026. You will receive a shipping confirmation with tracking once your order has been dispatched.
Standard shipping within Germany costs €9.90. Express upgrades are available at checkout. EU shipping costs are calculated at checkout based on the destination. Tracking and automated shipping updates are included with every order.
We currently ship within the EU. For other regions, please contact support for a customized offer.
Yes. A DHL tracking link will be sent via email once your shipping label has been created.
Returns are accepted within 14 days of receipt for unused products in original packaging with all accessories. Damaged or defective devices will be inspected and replaced or refunded according to warranty terms.
Pre-orders are binding and cannot be canceled after purchase. By pre-ordering, you reserve a unit from the first production batch – please read the full pre-order terms and conditions before purchasing.
Write to info@signalfire-germany.de, stating your order number. We will reply within one business day with instructions.
Refunds will be issued within 5 business days of the return arriving and being inspected at our warehouse.
Credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, Shop Pay, and SEPA bank transfer.
Yes. Purchase on account with 30-day payment terms is available for verified business customers in the EU. You can request an account at sales@signalfire.de.
We offer German customers 0% financing over 12 months through our payment partner at checkout, subject to a credit check.
The prices shown include 19% German VAT. A valid VAT ID in the checkout will result in zero-rating for EU B2B orders.
€999 during the pre-order phase (regular price €1,199).
Two years manufacturer's warranty on materials, workmanship, and calibration. Lifetime professional field support is included.
Defects in material and workmanship and calibration deviations under normal field use. Accidental damage and consumables are excluded.
Write to info@signalfire-germany.de with the serial number and a brief description. We will send a replacement or a repair within 3 business days.
Yes. A 3-year extension (5 years total) is available at checkout or within the first 12 months after purchase.